Credit and Refund Policy

1. Credit purchases

Yevly sells one-time credits for Yevly Resume. Credit purchases are final and non-refundable, except where applicable law requires a refund.

Purchased credits do not expire merely because time passes. They may be used only through the purchasing user's active account while Yevly Resume is available. They are account-bound, non-transferable, are not currency or stored value, and have no cash-redemption value except where law requires otherwise.

2. What one credit provides

One credit unlocks one completed résumé optimization exactly once, including its full result, complete comparison, print-ready PDF, and editable DOCX. Re-downloads, regeneration, and delivery retries for that same unlocked result use no additional credit.

3. Technical delivery failures

If a verified Yevly technical issue prevents service delivery, Yevly will restore the affected credit or provide the purchased service—not promise a cash refund except where law requires one.

A failed optimization uses no credit. If an unlock credit was consumed and either the required PDF or DOCX remains unavailable after final delivery retries, Yevly restores the affected credit once unless it first provides the missing format. A restoration does not erase the audit trail, and retrying uses no additional credit.

4. No cash refunds for credit purchases

Yevly does not refund or exchange used or unused credits for changes of mind, accidental purchases, inactivity, voluntary account deletion, or account disablement, except where law requires otherwise. Voluntary deletion is permanent and makes unused credits inaccessible. Review the package, price, and this policy before paying.

5. Required refunds, disputes, and corrections

A repeated webhook or Checkout retry does not create duplicate credits or a duplicate ledger entry. If a customer reports a possible duplicate card charge, Yevly will investigate the Stripe payment references. A refund required by law or resulting from a Stripe dispute, reversal, verified duplicate payment, or processor correction uses the original payment method and is reconciled against the immutable ledger without a negative balance. This correction process is not a general right to a convenience refund. Payment abuse may trigger account review under the Terms.

6. Requesting service support

Use the authenticated contact page and choose the Billing or Optimization category. Include an owned optimization reference only when the form permits and it is relevant; Yevly identifies purchase records from the authenticated account. Do not send résumé content, passwords, card details, or private links. Yevly may request enough information to verify the issue or legal right.

7. Relationship to other policies

This policy is part of the Terms. The Privacy Policy covers payment and support records. The Terms control any conflict unless applicable law requires otherwise.